Uniglobe Travel Designers saved
it's clients $32,098,207 in 2009 !

Customer Satisfaction Survey

Your comments are important in ensuring that you receive the high standard of service you expect and deserve. Please take a few moments to complete this evaluation.

1. On a scale of 1 to 5, how would you rate our overall service?

1 - Very Poor
2 - Poor
3 - Fair
4 - Good
5 - Excellent

2. Would you recommend our services to others?

Yes
No

3. Are telephone calls answered within 10 seconds?

1 - Never
2 - Infrequently
3 - Sometimes
4 - Usually
5 - Always

4. Are e-mail requests answered within 1 hour?

1 - Never
2 - Infrequently
3 - Sometimes
4 - Usually
5 - Always

5. Are the reservations our staff makes for you accurate?

1 - Never
2 - Infrequently
3 - Sometimes
4 - Usually
5 - Always

6. Does our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

1 - Never
2 - Infrequently
3 - Sometimes
4 - Usually
5 - Always

7. Are complaints resolved to your satisfaction and in a timely manner?

1 - Never
2 - Infrequently
3 - Sometimes
4 - Usually
5 - Always

Comments

Optional Contact Information

Name

Company

Email Address

Phone

Fax

Street Address

City, State, Zip

Country